eBay advice!!!

I sold a new Ralph Lauren jumper on eBay and the women I sold it to is saying the jumper is faulty.I know this is not the case so can I refuse to give a refund or do I just give her the money back?Cheers

I sold a new Ralph Lauren jumper on eBay and the women I sold it to is saying the jumper is faulty.I know this is not the case so can I refuse to give a refund or do I just give her the money back?Cheers

Mate ,if you refuse to give a refund she will complain to PayPal and they will investigate and eventually give her money back. If you decide to refund her make sure you get the jumper back first.

I sold a new Ralph Lauren jumper on eBay and the women I sold it to is saying the jumper is faulty.I know this is not the case so can I refuse to give a refund or do I just give her the money back?Cheers

Mate ,if you refuse to give a refund she will complain to PayPal and they will investigate and eventually give her money back. If you decide to refund her make sure you get the jumper back first.

Cheers mate

I sold a new Ralph Lauren jumper on eBay and the women I sold it to is saying the jumper is faulty.I know this is not the case so can I refuse to give a refund or do I just give her the money back?Cheers

Mate ,if you refuse to give a refund she will complain to PayPal and they will investigate and eventually give her money back. If you decide to refund her make sure you get the jumper back first.

Why i hate and no longer use paypal and ebay, sold a digi cam and docking printer clearly said on my page it had not usb lead, she done a complaint to paypal about no lead, and got her money back and didn't send goods back

I sold a new Ralph Lauren jumper on eBay and the women I sold it to is saying the jumper is faulty.I know this is not the case so can I refuse to give a refund or do I just give her the money back?Cheers

Mate ,if you refuse to give a refund she will complain to PayPal and they will investigate and eventually give her money back. If you decide to refund her make sure you get the jumper back first.

Why i hate and no longer use paypal and ebay, sold a digi cam and docking printer clearly said on my page it had not usb lead, she done a complaint to paypal about no lead, and got her money back and didn't send goods back

I think this woman is upto something.She asked should she send the jumper back and I'm like yes its f*cking £60 worth.She probably hoping I say for her to keep it and give refund

Refund her but make her pay for the postage back. That should put her off sending it mate

Refund her but make her pay for the postage back. That should put her off sending it mate

She wants me to pay for postage

Nowadays you have to say if you accept returns and give refunds. Did you state it in your post?

You may find if you knock 10% off she may be happy and keep the jumper. May be easier than a full refund and the annoyance of getting it back.

Nowadays you have to say if you accept returns and give refunds. Did you state it in your post?

You may find if you knock 10% off she may be happy and keep the jumper. May be easier than a full refund and the annoyance of getting it back.

I did state on my post that returns are not accepted but due to it being a £60 jumper I don't want to give a refund and she keep jumper I want it back as I know it's in new condition

Nowadays you have to say if you accept returns and give refunds. Did you state it in your post?

You may find if you knock 10% off she may be happy and keep the jumper. May be easier than a full refund and the annoyance of getting it back.

I did state on my post that returns are not accepted but due to it being a £60 jumper I don't want to give a refund and she keep jumper I want it back as I know it's in new condition

eBay is great but a pain when a deal goes wrong.

I believe the rules on refunds is that she gets one on return of the item and she pays the postage.

My only concern would be what she has 'done' to the jumper to prove her point on it's quality. If it was me I'd offer a discount in order to get the deal done and her out of my life.

I do an awful lot on ebay, about 200 sales per month. You will come accross the odd one who will try it on. With yours, it rings a few bells about her wanting you to pay the postage for the return. No one ever asks for that. So I would think she's just looking for a refund and to keep the item.

In the first instance you should ask her to send you a clear photo of the damage. You might want to call her bluf in saying you photographed the item before sending it (which you probably did anyway).

If she does send you proof then tell her that she must return the item before you can issue a full refund, which will include her postage cost "if she puts the receipt in with the package". Then just refund the usual amount and stuff her on the return postage.

If she opens a case and forces a refund phone ebay/paypal and tell them that you beleive shes trying to keep the item and have a refund and you are going to make a formal complaint to the police about her obtaining items by deception.

Ebay do stiff the sellers but you can fight back.

I do an awful lot on ebay, about 200 sales per month. You will come accross the odd one who will try it on. With yours, it rings a few bells about her wanting you to pay the postage for the return. No one ever asks for that. So I would think she's just looking for a refund and to keep the item.

In the first instance you should ask her to send you a clear photo of the damage. You might want to call her bluf in saying you photographed the item before sending it (which you probably did anyway).

If she does send you proof then tell her that she must return the item before you can issue a full refund, which will include her postage cost "if she puts the receipt in with the package". Then just refund the usual amount and stuff her on the return postage.

If she opens a case and forces a refund phone ebay/paypal and tell them that you beleive shes trying to keep the item and have a refund and you are going to make a formal complaint to the police about her obtaining items by deception.

Ebay do stiff the sellers but you can fight back.

Cheers for the advice starting to get on my nerves a bit as I know the item is brand new with no damage.I told her I will send refund when I recieve the item back!!

I do an awful lot on ebay, about 200 sales per month. You will come accross the odd one who will try it on. With yours, it rings a few bells about her wanting you to pay the postage for the return. No one ever asks for that. So I would think she's just looking for a refund and to keep the item.

In the first instance you should ask her to send you a clear photo of the damage. You might want to call her bluf in saying you photographed the item before sending it (which you probably did anyway).

If she does send you proof then tell her that she must return the item before you can issue a full refund, which will include her postage cost "if she puts the receipt in with the package". Then just refund the usual amount and stuff her on the return postage.

If she opens a case and forces a refund phone ebay/paypal and tell them that you beleive shes trying to keep the item and have a refund and you are going to make a formal complaint to the police about her obtaining items by deception.

Ebay do stiff the sellers but you can fight back.

Cheers for the advice starting to get on my nerves a bit as I know the item is brand new with no damage.I told her I will send refund when I recieve the item back!!

I now and again have the odd one who says it was damaged when I know it wasn't. With them I just say, no problem, just return it to me and I'll send out a replacement. I don't hear from them again which tells me they were trying it on to get a refund. Maybe just message her and say you've got a replacement for her and if she'd like to return the one you will resend. Take the focus away from refunds.

I sold a graphics card with £100 on ebay, the guy said it was faulty. I give him his money back after he kicked up a fuss and sent it back to the place i got it from, they tested it and there was nothing wrong with it. Cost me £20 for testing + postage bothways. Nothing wrong with it.

I sold a graphics card with £100 on ebay, the guy said it was faulty. I give him his money back after he kicked up a fuss and sent it back to the place i got it from, they tested it and there was nothing wrong with it. Cost me £20 for testing + postage bothways. Nothing wrong with it.

Had this happen also, sold one perfect condition, was only in the computer for about two week's, they sent it back because they said it didn't work, came back fried, working fine when i sent it, lucky for me it wasn't through paypal, asked the buyer if they earthed them self's before fitting it, and they didn't have a clue what i was talking about, so didn't reply back