while we,re waiting for carl.......

can anybody help, i took a small video with sound of my grand-daughter on my phone (samsung) ,then downloaded it onto my computor but when i played it there was no sound although there was sound on the phone.....any ideas why this should be and how to get the sound as well as the video.
my computor is windows 7 and i run google chrome if that helps.

i,ll take that as a no then

i,ll take that as a no then

This is usually Merlin's territory.....wish I could help.

i,ll take that as a no then

This is usually Merlin's territory.....wish I could help.

cheers all the same

stupid question but is the sound turned up on your pc? (always look for the obvoius first)

proper question what media are you using for play back MWP etc?, try VLC media player updates on its own with most codec's that are needed to play back all types of media

hope that helps

80% chance its to do with the Audio settings - or Codecs needed to run the media. Obviously check your audio and volume settings 1st, and try a pair of headphones/speakers in the green audio jack on the rear of you computer tower or laptop as well. some times the standard speakers on a lappy or desktop aren't set up to run 3rd party audio as well. If its none of that - I dont know!

80% chance its to do with the Audio settings - or Codecs needed to run the media. Obviously check your audio and volume settings 1st, and try a pair of headphones/speakers in the green audio jack on the rear of you computer tower or laptop as well. some times the standard speakers on a lappy or desktop aren't set up to run 3rd party audio as well. If its none of that - I dont know!

looked at all the things that have been mentioned, no luck. although a message comes up saying that "a codec is Required" but i,m unable to identify the codec.

might try what was suggested earlier and try vlc media as i,m using windows at the mo

Try playing it with QuickTime ?

Try playing it with QuickTime ?

will try that merlin, i have been able to play it oon VLC as bluepagey suggested and it works....i,m a bit nieve about this type of thing but can any off you tell me will it eventually correct itself playing in VLC/quicktime.

Sounds like the video is fine if it plays using VLC, the problem is with the program you originally tried to open the file with

Just use VLC to play everything, great little player

thanks for all the info and suggestions

I have a Samsung and this has happened to me. I found out that my bluetooth was on and it was connecting to the PC, and then sound was showing as being enabled on my phone. I went to the icon of the speaker in the bottom tray, right clicked and changed the speaker mode back to the pc. Maybe this will help.