E-Bay customer service

has to be the worse I've ever come across!!! I thought Sky were bad but these need to be seen to be believed!!!

Try ringing British Telecom broadband support, the scotts folk on Sky support are very good just need to know how to handle them. BT however, broadband has gone down again for the second time in 48 hours so i get on the phone to the "helpline" which just happens to be an 0800 number thereby costing a shed full of euros

"my name is arthur, how can I help you ",

me errrmm, arthur is a male name yet you have a female voice.

"yes my name is arthur, how can I help you"

My broadbands fucked again, twice in 48 hours and I have noticed that you've increased the price again

"Well Mr Arthur, I will do my best to help you, what is your problem"

Eh, you're arthur, I'm Steve and my broadband has gone down again

"Oh that is unfortunate Mr Arthur Steve, whilst we look into your problem, can I tell you about our new all inclusive packages, we will save you much money, for example...etc, etc"

By this time I had got a bit bored, so, look love, in my best cockney accent, I dont want to buy a holiday I just want to know why the broadband keeps droping.

"I am sorry Mr Arthur, I only work on the help line but I can put you through to the travel department, would you like to hold"

No, sorry, I'll sort it myself, piss poor service on BT, not your fault, goodnight.


Ten minutes or so later I get a call from BT, a "senior manager" strangely enough called Arthur, at least it was a male voice so there is the slight chance that was his name, seeking feedback from my call. I was fair but firm, stick your phone, internet and your holidays up yer arse as of now I have stopped my direct debit to your joke company, shite you feckers make Ryan air look good.

Yeh, stuck it to the man I did.............then it hit me, I can't access my bank accounts as I've left the little code generator in Denmark so can't do sod all. Ah, allah be f*cking praised some tw*t from BT whose name wasn't arthur and had a slight English accent, probably a northern person and managed to sort out the internet problem. My next door neighbour had moved out and they disconnected the wrong line apparantley, I'll have a word with my mate next door in the morning to inform him that he is moving.