Fans Forum, the final report from the meeting (no 3)

Part 3;

Fans were asked what they would like in the club shop and came up with..
Beach towels (YES) – don’t know if they were joking but they said 10000 were coming
Golf Accessories
Subtle and Discreet wear (don’t think this means frilly underwear)
Classic match DVDs
Simple designs
Baseball caps
Fridge magnets
Retro tops
And Bike ??
A team poster was suggested which reminded me of the one the lads had up in our factory a few years ago, it had a few players heads cut off and the heads of Ryan Giggs, Bellamy and Gerrard pasted over them ! Maybe Liverpool fans will be posting Jay and Bellamy over theirs soon.
T shirt with fixtures on.
The commercial team had gone to USA to see what could be done – a trip organised and paid for by Mike ‘superted’ Young.

Certain people had individual praise in the survey
Ravanelli, Nick Heslop, Barry, Joanne,Half-Time Wayne and Mona.

Away section

We have one of the lowest numbers of visiting fans visiting our stadium in the whole of the Championship. The club are trying to sort this. There are 125 seats in the away section kept for families only and a steward ‘Debs’ has the responsibility to meet and greet these families. There are also secure car parking spots behind the away end kept for families and this has all worked really well so far and is helping improve the clubs image and hopefully away followings. Think about it, clubs who get an extra 500 away fans a year will earn £250000 more over the season.
The fans were also asked if they felt ‘valued’, overall most di, but many felt they weren’t. JJ put this mainly down to the season ticket scandal from the last season, but for long-suffering fans there could be 100 reasons. It will be interesting to see if this improves.

Fans were also asked ‘would they recommend coming to a match at the CCS’ to others. This is seen as a key rating and a statistic termed the ‘net promoter’ is calculated by using these reponses. The score at oher clubs is averaging 44. City’s score is the best achieved by any club and at 77 is the same level as a 5 star hotel. I guess the survey was done after the Doncaster game not the ‘derby’ and defiantely not today !

Final couple of things – only 357 fans have had season tickets for every one of the last 11 years . The club are considering ½ season tickets and told us there will definitely be a financing agreement for next years ST. the club are looking to use FORTRESS software to resell unused season tickets with part of the money going to the ST owner and part back to the club which will be great.

Well that’s the end of the marathon. I’d like to thank Mike and Tracey from the Trust for asking me to go, even though I stressed I would be representing only myself so as not to put any embarrassment on them ! Its also worth pointing out that the club staff went out of their way to put this on at 6PM to gone 9pm and also took some fans around the stadium afterwards, so they deserve my thanks as well.

i,ve been advocating 1/2 year season tickets for the last 10 years

at last someone listening !!!