New ticket website

What a shambles.

Thought it was supposed to future proof the site, move us forward, blah blah. Obviously a cheaper option than Ticketmaster.

Trying to buy a single ticket for my littlest lad to join us. Could they make the experience any more difficult?! The site is full of bugs, don't they test these things out before letting them go live?

Hopefully someone at the club will read this. Anyone else had any issues?

Rant over.

Doesn't even display any text or graphics on my phone so i can't use it.

Shocking new ticket system

It's not great mate is it. I don't think you're along in suffering issues hopefully they can get ironed out sooner rather than later

Its horiffic used it twice might as well go ticket office

I keep getting the following error - must be no more than 10 characters long on address line 2 and address line 3.... really, how many addresses have a village over 10 charachters including spaces

Makes it awkward to buy a ticket , only way I can do it is to take the space out of Kenfig Hill... god help you if you live in the likes of Ystrad Mynach - 13 character as it includes the space

I keep getting the following error - must be no more than 10 characters long on address line 2 and address line 3.... really, how many addresses have a village over 10 charachters including spaces

Makes it awkward to buy a ticket , only way I can do it is to take the space out of Kenfig Hill... god help you if you live in the likes of Ystrad Mynach - 13 character as it includes the space

Had the exact same error. Both my town and street are longer than that. Had to get creative inputting the address. Fingers crossed the ticket gets here!

Was the website made in 1998? Looks as far from a modern site as I've seen. I've seen better school Computing projects.

It's awful

I ring ticket office , takes twice as long which defeats purpose

Write your complaints direct to Cardiff city, it's the only way it will get changed.

Used it for the first time last night. A classic case if ever there was one of if it ain't broke, don't fix it! Hope to see a much improved version soon because this one is crap.

My card won't work in it

Had to set up new card

My card won't work in it

Had to set up new card

What a bunch of incompetent people. I wonder who employs these so called experts.

Its rank rotten,i contacted the ticket office expressing my concerns and my opinion,they refused to accept theres a problem,and told me that they had only received positive feedback!
CCFC have gone back to the dark ages here,making it more difficult to buy tickets,to see a poor team.

Anyone got an email for someone decent at the club that I can write to complain to? Others can too.

It really isn't up to scratch.

Ordered a ticket for my mate for an away game, definitely put his address in (I know for certain as the auto-address finder work - kept South Glamorgan for an address in En*land) and it still turned up at my house hundreds of miles away

Its rank rotten,i contacted the ticket office expressing my concerns and my opinion,they refused to accept theres a problem,and told me that they had only received positive feedback!
CCFC have gone back to the dark ages here,making it more difficult to buy tickets,to see a poor team.

I got my ticket for tuesday and there was people in ticket office complaining about the website sending out diff seat numbers to what was booked I checked my reading ticket last sat to what I booked and that was different too lol the blonde gal serving adamant site works fine

Let’s see how far this gets.....

6FCD40A2-47EB-48E4-9B4B-2F249F8E24CA.png

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Let’s see how far this gets.....

6FCD40A2-47EB-48E4-9B4B-2F249F8E24CA.png

lol

Its rank rotten,i contacted the ticket office expressing my concerns and my opinion,they refused to accept theres a problem,and told me that they had only received positive feedback!
CCFC have gone back to the dark ages here,making it more difficult to buy tickets,to see a poor team.

I haven't had a problem with it.. yet..
but positive feedback ? from who, its nowhere near as good as the previous one .

Just a bit of an update here.After negotiating the prehistoric site,i booked a ticket for last night.turned up at 6.30 to collect,and they did not have my ticket.Unbelievable.I had to queue in the ticket office for a reprint.
Didn't we have a supporters trust?They should be all over this.

I'd like to think they are. Maybe someone who's a member can give them a nudge please?

The last site was excellent such a shame.

I sent a polite email to the club. Of course there was no reply.

Anyone else had any issues? The more examples we can give them the better chance of change.