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Zebra

Thu Feb 07, 2013 9:29 am

Has anyone else had a problem with getting the email and code I have rang the ticket office and they have said I am not the only one. They said not to worry and it will be sorted but had anyone had the same problem ?

Re: Zebra

Thu Feb 07, 2013 9:44 am

Bobbanker89 wrote:Has anyone else had a problem with getting the email and code I have rang the ticket office and they have said I am not the only one. They said not to worry and it will be sorted but had anyone had the same problem ?

I did mine online and they text me the code instantly. It's a four digit number. The email took a bit longer to come through

Re: Zebra

Thu Feb 07, 2013 9:48 am

I had mine instantly when I bought it via eticketing, my mate booked over the phone and hasn't recieved the email but has had 'the text' ticket office informed.

Re: Zebra

Thu Feb 07, 2013 9:50 am

ElyBlueAj wrote:
Bobbanker89 wrote:Has anyone else had a problem with getting the email and code I have rang the ticket office and they have said I am not the only one. They said not to worry and it will be sorted but had anyone had the same problem ?

I did mine online and they text me the code instantly. It's a four digit number. The email took a bit longer to come through


Same here. I received a posted confirmation yesterday.

Re: Zebra

Thu Feb 07, 2013 9:51 am

Check your junk email inbox aswell because that's where my email was

Re: Zebra

Thu Feb 07, 2013 10:24 am

When will first payment come out as my balance is unchanged so far...?

Re: Zebra

Thu Feb 07, 2013 10:33 am

Once a Blue Always a Blue wrote:When will first payment come out as my balance is unchanged so far...?


My one was set, first payment staring the end of this month.

Re: Zebra

Thu Feb 07, 2013 12:08 pm

hi guys,been online and seen the option to buy which for some reason i have mine and my 2 mates season tickets in there (good old ticket office) my question is once logged in is the zebra option in there once you go to process or do you have to call zebra or do the ticket office give you the information,need to know as want to do mine soon.

Re: Zebra

Thu Feb 07, 2013 12:19 pm

Once a Blue Always a Blue wrote:When will first payment come out as my balance is unchanged so far...?

First payment will be taken out 1 month after you sign the agreement, so if you signed it yesterday for example then they will take the 1st payment out on 6th March.
Hope that helps

:ayatollah: :ayatollah: :ayatollah:

Re: Zebra

Thu Feb 07, 2013 12:25 pm

d20 wrote:hi guys,been online and seen the option to buy which for some reason i have mine and my 2 mates season tickets in there (good old ticket office) my question is once logged in is the zebra option in there once you go to process or do you have to call zebra or do the ticket office give you the information,need to know as want to do mine soon.

If you are an existing season ticket holder then your season ticket will be reserved for you, just go into that and untick your friends tickets and make sure that yours is still ticked then you go to payment and where it says card payment there is an arrow with a drop down menu that says Installment plan, select that and follow the instructions, you will then get a 4 digit pin sent to your phone, (make sure your correct mobile number is on your account), and you will receive an email from Zebra where you have to digitally sign the form and put your pin number in, thats it, your 1st payment will be taken out of your bank 1 month after you sign the agreement ;)
By the way, the reason why your mates names are on yours is because at some stage you put them in your network.

PS if you're still struggling send me a pm with your mobile number or I'll send you my mobile number so I can talk you through it. Good luck mate.

:ayatollah: :ayatollah: :ayatollah:

Re: Zebra

Thu Feb 07, 2013 12:35 pm

cheers tenerife blu ,ill do that gonna see if I can do it in work or ill try when im home later but if I struggle ill let you know with a message ,thanks once again.

p.s I did but tickets for them a few times and there season tickets before I think ,will they still be in their own system or just mine

Re: Zebra

Thu Feb 07, 2013 12:40 pm

d20 wrote:cheers tenerife blu ,ill do that gonna see if I can do it in work or ill try when im home later but if I struggle ill let you know with a message ,thanks once again.

p.s I did but tickets for them a few times and there season tickets before I think ,will they still be in their own system or just mine

You're welcome Mate!
They will have their own process to buy season tickets as well as yours, any problems PM me, I sent you a PM with the same message

:ayatollah: :ayatollah: :ayatollah:

Re: Zebra

Thu Feb 07, 2013 12:45 pm

yes I just replied but not sure if you got it .

Re: Zebra

Thu Feb 07, 2013 1:45 pm

done.

Re: Zebra

Thu Feb 07, 2013 2:13 pm

How long do you have to wait for text and e mail .....I went in ticket office yesterday 11ish gave them all my details fan number and bank details they said that was all I had to do and would get a text and e mail from zebra but still waiting

Re: Zebra

Thu Feb 07, 2013 2:16 pm

troobloo3339 wrote:How long do you have to wait for text and e mail .....I went in ticket office yesterday 11ish gave them all my details fan number and bank details they said that was all I had to do and would get a text and e mail from zebra but still waiting


On line, the process,,,text & e-mail were almost immediate.

Re: Zebra

Thu Feb 07, 2013 2:19 pm

Yes but I did mine in the ticket office :ayatollah:

Re: Zebra

Thu Feb 07, 2013 2:23 pm

troobloo3339 wrote:Yes but I did mine in the ticket office :ayatollah:

Steve, you have to wait til the ticket office send the request to Zebra, then Zebra will send you a pin number and email

Re: Zebra

Thu Feb 07, 2013 2:26 pm

How long should I wait before panicking steve :ayatollah: :malky: see you saturday bus 1 happy days :ayatollah:

Re: Zebra

Thu Feb 07, 2013 2:30 pm

tenerife_blu wrote:
troobloo3339 wrote:Yes but I did mine in the ticket office :ayatollah:

Steve, you have to wait til the ticket office send the request to Zebra, then Zebra will send you a pin number and email


Sorry, that's what i meant to say. The ticket office staff are probably processing a back log of s/t renewals.

I had a similar situation this time last season.

Re: Zebra

Thu Feb 07, 2013 2:32 pm

i recieved my pin number via txt msg instantly but no email!!! i rang zebra and they had spellt my email address wrong so its all sorted now :) :) :ayatollah: :ayatollah: :ayatollah: had my confirmation through the post yesterday aswell

Re: Zebra

Thu Feb 07, 2013 2:36 pm

troobloo3339 wrote:How long should I wait before panicking steve :ayatollah: :malky: see you saturday bus 1 happy days :ayatollah:

knowing the ticket office, don't panic until June :mrgreen: :lol: :lol: :lol:
See you at Castleton mate on Carlos Coach 1 :D

Re: Zebra

Thu Feb 07, 2013 5:57 pm

thought you were getting on at gabalfa with dannyboy :ayatollah:

Re: Zebra

Thu Feb 07, 2013 6:22 pm

troobloo3339 wrote:thought you were getting on at gabalfa with dannyboy :ayatollah:

thanks for reminding me, I'll have to let Danny know, things have changed and I will be getting on at Castleton mate

Re: Zebra

Thu Feb 07, 2013 6:32 pm

I did mine online on Mon and got the email within mins and got the pin code this afternoon

Re: Zebra

Thu Feb 07, 2013 8:24 pm

Bobbanker89 wrote:Has anyone else had a problem with getting the email and code I have rang the ticket office and they have said I am not the only one. They said not to worry and it will be sorted but had anyone had the same problem ?



Me and My mate had the same problem earlier, found it in the JUNK box! :ayatollah:

Re: Zebra

Thu Feb 07, 2013 8:26 pm

i had mine instantly

Re: Zebra

Thu Feb 07, 2013 10:07 pm

What's the PIN code for??

Just done mine online and had the PIN text through immediately....... But what do I use it for.

Also had no payment dates, so hoping it'll be in a month as mentioned above.