How would you react (from Official MB)

where have i said i agree with the way this search was carried out
i havent
it should have been dealt with so much better
we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked
but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose
if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft

where have i said i agree with the way this search was carried out
i havent

[color=#000000]No that's right, you didn't

it should have been dealt with so much better

Or not at all!

we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked

but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose

No it's not the same principle. Yes if they didn't wanmt to be searched then you can ask them to the leave. A slight sticking point here though was the kid was on his way out of the stadium at the time.

if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft[/color]





[color=#0000FF]There is a 4th reason and that is the steward might have made a mistake. Imagine the following and agree that the steward might not have known this was the case before acting....

The club shop is open before the game. The kid goes in there with his pocket money and buys a football. He doesn't have a carrier bag because his dad was too tight to pay the 5p. He's not likely to take it home first before going in to watch the game, nor should he. So he takes his new football in to the ground with him and leaves with it at the end of the game. On his way out a gang of stewards scare the crap out of him by assulting him, taking his bag off him and taking his new football off him.
Lets add to that scenario, just because the stewards are acting before engaging their brains...

Lets say the child has a mental disability which means any stressful situation is extremely distressing for him and as a result he needs quite a lot of treatment and theropy afterwards.

How much do you think the childs lawyer should be suing the stewards and the club for? Just a rough figure? 5 or 6 figures maybe?[/color]

yes stewards can stop and search under random search policy
otherwise you wouldnt get searches at turnstiles before you enter the gates
the only restrictions are male stewards are not allowed to search female spectators and vice versa
plus no steward is allowed to body search anyone under the age of sixteen as they are minors (you should see stewards asking for your age if they are in doubt)
stewards are allowed to search bags of any sex and of minors (as long as a parent or a responsible adult is present)[/quote]

Sorry but I don't know what country you live in but in this one no one has an automatic right to touch you or your property, not even the police.
On the way in to the ground you can ask people to be searched as a condition of entry. In other words if you want to come in then you'll have to let us search you first. If you don't agree then you are not coming in. BUT That then does not extend to mean that you can asault kids and their parents. You could ask the kid very nicely if you could look in his bag. You could also get a police officer to organise a search based on that belief that you think the person is stealing somthing, and then step back whilst the police officer does his bit. The police then have rules and procedures to go through before, during and after the search.[/quote]

where have i said i agree with the way this search was carried out
i havent
it should have been dealt with so much better
we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked
but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose
if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft[/quote]

[/quote]

really going to play that game are you ok
ill explain it further
a steward is allowed to search a bag
though for several reasons it is advised that you ask the fan to remove items from their bag
for several reasons ive explained before
1 for steward safety (you dont know what is in the bag)
2 because it is not your property
and 3 it stops the opportunity of the fan accusing the steward of theft[/quote]

Not playing a game , I think you have shown that you don't agree with what went on and you are pointing out that it's not the steward's decisions on these matters but the clubs. I thought I was pointing out a flaw in policy rather than on you mate.

Out of interest , is the control room run by club staff ?

where have i said i agree with the way this search was carried out
i havent
it should have been dealt with so much better
we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked
but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose
if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft

where have i said i agree with the way this search was carried out
i havent

[color=#000000]No that's right, you didn't

it should have been dealt with so much better

Or not at all!

we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked

but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose

No it's not the same principle. Yes if they didn't wanmt to be searched then you can ask them to the leave. A slight sticking point here though was the kid was on his way out of the stadium at the time.

if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft[/color]





[color=#0000FF]There is a 4th reason and that is the steward might have made a mistake. Imagine the following and agree that the steward might not have known this was the case before acting....

The club shop is open before the game. The kid goes in there with his pocket money and buys a football. He doesn't have a carrier bag because his dad was too tight to pay the 5p. He's not likely to take it home first before going in to watch the game, nor should he. So he takes his new football in to the ground with him and leaves with it at the end of the game. On his way out a gang of stewards scare the crap out of him by assulting him, taking his bag off him and taking his new football off him.
Lets add to that scenario, just because the stewards are acting before engaging their brains...

Lets say the child has a mental disability which means any stressful situation is extremely distressing for him and as a result he needs quite a lot of treatment and theropy afterwards.

How much do you think the childs lawyer should be suing the stewards and the club for? Just a rough figure? 5 or 6 figures maybe?[/color]

ok lets use your example
the balls sold in the club shop and the balls used in the game are different so you can tell the difference and even if they were the child or parent would have a receipt
if the child had a mental disability
the view of ensuring a parent or a responsible adult is present during the search ensures the safety of the child
and furthermore if the child did have a mental disability in my personal opinion i would involve the police as they have more safeguards in such circumstances.
ive mentioned that before somewhere

yes stewards can stop and search under random search policy
otherwise you wouldnt get searches at turnstiles before you enter the gates
the only restrictions are male stewards are not allowed to search female spectators and vice versa
plus no steward is allowed to body search anyone under the age of sixteen as they are minors (you should see stewards asking for your age if they are in doubt)
stewards are allowed to search bags of any sex and of minors (as long as a parent or a responsible adult is present)

Sorry but I don't know what country you live in but in this one no one has an automatic right to touch you or your property, not even the police.
On the way in to the ground you can ask people to be searched as a condition of entry. In other words if you want to come in then you'll have to let us search you first. If you don't agree then you are not coming in. BUT That then does not extend to mean that you can asault kids and their parents. You could ask the kid very nicely if you could look in his bag. You could also get a police officer to organise a search based on that belief that you think the person is stealing somthing, and then step back whilst the police officer does his bit. The police then have rules and procedures to go through before, during and after the search.[/quote]

where have i said i agree with the way this search was carried out
i havent
it should have been dealt with so much better
we have policies about searching
and if this steward is found to have broken the policy he or she should be sacked
but if you agree with searching at turnstiles then searching whilst in the ground is acceptable as well
the same principles apply
you ask the fan can i search you, but you also inform them that if they dont agree they can be asked to leave the stadium
then its down to the fan to choose
if the fan agrees there are ways to search someone as per policy
and no for the record the steward should never have even touched the bag
for several reasons
1 for the stewards safety (you dont know whats in that bag)
2 because its not your property
and
3 its stops the opportunity of the fan accusing the steward of theft[/quote]

[/quote]

really going to play that game are you ok
ill explain it further
a steward is allowed to search a bag
though for several reasons it is advised that you ask the fan to remove items from their bag
for several reasons ive explained before
1 for steward safety (you dont know what is in the bag)
2 because it is not your property
and 3 it stops the opportunity of the fan accusing the steward of theft[/quote]

Not playing a game , I think you have shown that you don't agree with what went on and you are pointing out that it's not the steward's decisions on these matters but the clubs. I thought I was pointing out a flaw in policy rather than on you mate.

Out of interest , is the control room run by club staff ?[/quote]

yes it is its run by the safety officer at the ground
though the match commander (a police officer) can take over if necessary due to crowd safety or a major incident

yes it is its run by the safety officer at the ground
though the match commander (a police officer) can take over if necessary due to crowd safety or a major incident[/quote]


Ok , thx. So I'm guessing the point you're making is that stewards merely act upon instructions from club officials / police.
We all know one or two who don't use discretion in any way , and so I ask , with the Safety officer "screaming in your ear get the ball back" , would a steward fear for his job so much that this type of search (which I know you don't agree with) is deemed necessary ? Could he not have looked the other way as the lad exitted and said I missed him ?

this actually happened to me last season when marshall literally passed me the ball before the game and during the game i was also approached by three stewards but he was able to offer me a free tour of the stadium and a signed poster... so i gave him the ball and went down the stadium the following week and he kept to his word and gave me the tour and the signed squad photo!!

yes it is its run by the safety officer at the ground
though the match commander (a police officer) can take over if necessary due to crowd safety or a major incident

Ok , thx. So I'm guessing the point you're making is that stewards merely act upon instructions from club officials / police.
We all know one or two who don't use discretion in any way , and so I ask , with the Safety officer "screaming in your ear get the ball back" , would a steward fear for his job so much that this type of search (which I know you don't agree with) is deemed necessary ? Could he not have looked the other way as the lad exitted and said I missed him ?[/quote]

ok
good question actually
id say a few would fear for their job
but supervisors and team leaders should know better
the idea that you look the other way is tempting
but the level of cctv around the stadium makes the chances of the steward being found out very likely
and you would probably wave goodbye to your job

ok lets use your example
the balls sold in the club shop and the balls used in the game are different so you can tell the difference

In a rushed situation I'm pretty sure that these stewards would just see "ball" and not think "um, that one is different to the one gifted by the player at the end of tha game".

and even if they were the child or parent would have a receipt

So you are assuming that if someone takes a club shop item into the ground then they are a thief and should carry a receipt at all times to prove their innocence?. f**k me that's the last time I wear my George jumper in ASDA's, I threw the receipt away ages ago! Oh I just remembered I'm wearing George trousers as well. I suppose when I pop in on the way home from work I'd better go in to pick up my lamb madras in my underpants.
if the child had a mental disability
the view of ensuring a parent or a responsible adult is present during the search ensures the safety of the child

You are still assuming you can touch the child. Three words: "YOU f*cking CAN'T". He's on his way out of the ground so you can't use the "let me search you or leave the ground" thing. He don't give a shit because he's going anyway.
and furthermore if the child did have a mental disability in my personal opinion i would involve the police as they have more safeguards in such circumstances.

Are they medically qualified then? Do they have a special PHD copper there who knows exactly how to search a mentally disabled child without causing distress, even when they have no right to search that child who is happilly leaving the ground with his new football but without a receipt because he didn't realise that he needed that receipt has it's now turned in to a kind of "WW2 Get past the Gestapo without getting done over" bit of paper?
ive mentioned that before somewhere

yes it is its run by the safety officer at the ground
though the match commander (a police officer) can take over if necessary due to crowd safety or a major incident

Ok , thx. So I'm guessing the point you're making is that stewards merely act upon instructions from club officials / police.
We all know one or two who don't use discretion in any way , and so I ask , with the Safety officer "screaming in your ear get the ball back" , would a steward fear for his job so much that this type of search (which I know you don't agree with) is deemed necessary ? Could he not have looked the other way as the lad exitted and said I missed him ?

ok
good question actually
id say a few would fear for their job
but supervisors and team leaders should know better
the idea that you look the other way is tempting
but the level of cctv around the stadium makes the chances of the steward being found out very likely
and you would probably wave goodbye to your job[/quote]

Ah yeah , forgot about CCTV. Ok , thx mate.
I've personally never had a problem with a steward and know the "police free" games we've managed wouldn't happen without them. BUT , stories like this don't help their cause - and they are the ones trying to enforce club policy , the ones in the line of fire. Stealing a ball is one thing , but this is so diiferent that I now actually feel a bit of sympathy towards people who have to put such unpopular decisions into action. BUT (again) , I feel more sympathy towards a lad having a superb momento of a great night snatched away.

i work in the nuclear ind an get searched all the time
when i leave or enter a site.
the site is run on the same way football matches are conducted
the rules state that stewards can search you only if

1.they ask for your permission if you refuse they can call for the police,or refuse you admittance
2 they can pat you down but are not allowed to go in your pockets only the police can
3 they can ask for you to open your bags an look into it but are not allowed to touch any thing in it
or put there hands in the bag,if they think that there is any thing wrong they can ask you to wait till
the police are called then search bag

i know the rules due to the fact i am a union rep an have to go on the courses
if they tipped every thing out of the bag onto the floor the club an steward is liable for any damage
or loss also the person could sue due to the distress he suffered by this person

Stewards are just a jumped up bunch of c*nts who think they have the same power as the police.

All my mates smoke, I dont, so I went outside with them on Saturday, rather than wait inside on my own, and whilst outside thought id pop across to the Mcdonalds, only to be "aprehended" by some jobsworth stating as I walked towards Mcs, that I was not allowed over there. I told him to astop being a jobsworth and carried on, with him shouting I wouldnt be allowed back in the ground.

What the hell were they going to do? Give me a football banning order for eating a cheeseburger ?

WTF if you was allowed out what right has he to stop you ? What did you do Chief ? Did you carry on or did you do what he said ? Sorry chief but i would of told him he was a grade a Wanker. And Jonny you lot think you are the gestapo and one day one of you will get chinned by someone you push to far.
As for the original post. I hope he takes it all the way

I think a major problem here is there are a lot of people at the club, and that includes stewards, who bust their guts to do the best they can to make the club as family friendly as possible.

But then there are some, who for some strange reason, want to treat customers like scum or animals. All the work that is done by the rest of the staff then is just flushed down the crapper.

Of course the stewards have a tough job now and again but they are all let down by some who need to realise that the people going through the gates are customers who pay their wages.

If one of those stewards was treated in exactly the same way as they treat people when say they are shopping in ASDA's, I'm pretty sure they wouldn't shop there again. They'd be like "f**k you, I'm off to TESCO where they don't treat you like shit".

i work in the nuclear ind an get searched all the time
when i leave or enter a site.
the site is run on the same way football matches are conducted
the rules state that stewards can search you only if

1.they ask for your permission if you refuse they can call for the police,or refuse you admittance
2 they can pat you down but are not allowed to go in your pockets only the police can
3 they can ask for you to open your bags an look into it but are not allowed to touch any thing in it
or put there hands in the bag,if they think that there is any thing wrong they can ask you to wait till
the police are called then search bag

i know the rules due to the fact i am a union rep an have to go on the courses
if they tipped every thing out of the bag onto the floor the club an steward is liable for any damage
or loss also the person could sue due to the distress he suffered by this person

it is the same principal when shoplifters are caught thet take them into custody an call
the police but cannot just search there bags unless they have permission of the person in
question the police search the bags

ok lets use your example
the balls sold in the club shop and the balls used in the game are different so you can tell the difference

In a rushed situation I'm pretty sure that these stewards would just see "ball" and not think "um, that one is different to the one gifted by the player at the end of tha game".

and even if they were the child or parent would have a receipt

So you are assuming that if someone takes a club shop item into the ground then they are a thief and should carry a receipt at all times to prove their innocence?. f**k me that's the last time I wear my George jumper in ASDA's, I threw the receipt away ages ago! Oh I just remembered I'm wearing George trousers as well. I suppose when I pop in on the way home from work I'd better go in to pick up my lamb madras in my underpants.
if the child had a mental disability
the view of ensuring a parent or a responsible adult is present during the search ensures the safety of the child

You are still assuming you can touch the child. Three words: "YOU f*cking CAN'T". He's on his way out of the ground so you can't use the "let me search you or leave the ground" thing. He don't give a shit because he's going anyway.
and furthermore if the child did have a mental disability in my personal opinion i would involve the police as they have more safeguards in such circumstances.

Are they medically qualified then? Do they have a special PHD copper there who knows exactly how to search a mentally disabled child without causing distress, even when they have no right to search that child who is happilly leaving the ground with his new football but without a receipt because he didn't realise that he needed that receipt has it's now turned in to a kind of "WW2 Get past the Gestapo without getting done over" bit of paper?
ive mentioned that before somewhere

to your first point you speculate that a steward doesnt know how to do his or her job properly and the ball doesnt belong to the player so he has no right to gift the ball as you state
to your second point the balls are different so im not even arguing that point as again its pure speculation
and you cant really blame a steward for the welsh assembly putting a 5p tax on bags
your 3rd point where have i ever said i would physically touch the kid, im not allowed to do that (which for the record trying to find your lost children very difficult) but there are ways of stopping people without grabbing them
your 4th point about police officers being medically qualified is so idiotic its unbelievable
whether the government decides whether police officers should be medically qualified or not has nothing to do with a match day steward so you cant really blame them for that
if there is something im not sure of in a work situation or something that could put me in trouble i start looking for the nearest police officer, you may call it passing the buck but they have more powers than me and they get paid more so id rather them get in trouble

ok lets use your example
the balls sold in the club shop and the balls used in the game are different so you can tell the difference

In a rushed situation I'm pretty sure that these stewards would just see "ball" and not think "um, that one is different to the one gifted by the player at the end of tha game".

and even if they were the child or parent would have a receipt

So you are assuming that if someone takes a club shop item into the ground then they are a thief and should carry a receipt at all times to prove their innocence?. f**k me that's the last time I wear my George jumper in ASDA's, I threw the receipt away ages ago! Oh I just remembered I'm wearing George trousers as well. I suppose when I pop in on the way home from work I'd better go in to pick up my lamb madras in my underpants.
if the child had a mental disability
the view of ensuring a parent or a responsible adult is present during the search ensures the safety of the child

You are still assuming you can touch the child. Three words: "YOU f*cking CAN'T". He's on his way out of the ground so you can't use the "let me search you or leave the ground" thing. He don't give a shit because he's going anyway.
and furthermore if the child did have a mental disability in my personal opinion i would involve the police as they have more safeguards in such circumstances.

Are they medically qualified then? Do they have a special PHD copper there who knows exactly how to search a mentally disabled child without causing distress, even when they have no right to search that child who is happilly leaving the ground with his new football but without a receipt because he didn't realise that he needed that receipt has it's now turned in to a kind of "WW2 Get past the Gestapo without getting done over" bit of paper?
ive mentioned that before somewhere

to your first point you speculate that a steward doesnt know how to do his or her job properly and the ball doesnt belong to the player so he has no right to gift the ball as you state
to your second point the balls are different so im not even arguing that point as again its pure speculation
and you cant really blame a steward for the welsh assembly putting a 5p tax on bags
your 3rd point where have i ever said i would physically touch the kid, im not allowed to do that (which for the record trying to find your lost children very difficult) but there are ways of stopping people without grabbing them
your 4th point about police officers being medically qualified is so idiotic its unbelievable
whether the government decides whether police officers should be medically qualified or not has nothing to do with a match day steward so you cant really blame them for that
if there is something im not sure of in a work situation or something that could put me in trouble i start looking for the nearest police officer, you may call it passing the buck but they have more powers than me and they get paid more so id rather them get in trouble

Okay Jonny, since you keep missing the point, I'll make this simple for you: Touch me or mine and I'll sue you and the club.

JONNY012697 - What do you think of this thread and what instructions have stewards been given lately about this ?
viewtopic.php?f=2&t=64873

ok lets use your example
the balls sold in the club shop and the balls used in the game are different so you can tell the difference

In a rushed situation I'm pretty sure that these stewards would just see "ball" and not think "um, that one is different to the one gifted by the player at the end of tha game".

and even if they were the child or parent would have a receipt

So you are assuming that if someone takes a club shop item into the ground then they are a thief and should carry a receipt at all times to prove their innocence?. f**k me that's the last time I wear my George jumper in ASDA's, I threw the receipt away ages ago! Oh I just remembered I'm wearing George trousers as well. I suppose when I pop in on the way home from work I'd better go in to pick up my lamb madras in my underpants.
if the child had a mental disability
the view of ensuring a parent or a responsible adult is present during the search ensures the safety of the child

You are still assuming you can touch the child. Three words: "YOU f*cking CAN'T". He's on his way out of the ground so you can't use the "let me search you or leave the ground" thing. He don't give a shit because he's going anyway.
and furthermore if the child did have a mental disability in my personal opinion i would involve the police as they have more safeguards in such circumstances.

Are they medically qualified then? Do they have a special PHD copper there who knows exactly how to search a mentally disabled child without causing distress, even when they have no right to search that child who is happilly leaving the ground with his new football but without a receipt because he didn't realise that he needed that receipt has it's now turned in to a kind of "WW2 Get past the Gestapo without getting done over" bit of paper?
ive mentioned that before somewhere

to your first point you speculate that a steward doesnt know how to do his or her job properly and the ball doesnt belong to the player so he has no right to gift the ball as you state
to your second point the balls are different so im not even arguing that point as again its pure speculation
and you cant really blame a steward for the welsh assembly putting a 5p tax on bags
your 3rd point where have i ever said i would physically touch the kid, im not allowed to do that (which for the record trying to find your lost children very difficult) but there are ways of stopping people without grabbing them
your 4th point about police officers being medically qualified is so idiotic its unbelievable
whether the government decides whether police officers should be medically qualified or not has nothing to do with a match day steward so you cant really blame them for that
if there is something im not sure of in a work situation or something that could put me in trouble i start looking for the nearest police officer, you may call it passing the buck but they have more powers than me and they get paid more so id rather them get in trouble

Okay Jonny, since you keep missing the point, I'll make this simple for you: Touch me or mine and I'll sue you and the club.

ok Berwyn ill make this real simple for you as you keep missing my point: Where have i touched you or your own without your permission
the only time im allowed to grab hold of supporters is if it is a direct risk to spectator safety
trying to find a club ball is not in that category
so threaten me with legal action all you want
but i know my job very well
and i think it will be hard to find a case against me

JONNY012697 - What do you think of this thread and what instructions have stewards been given lately about this ?
viewtopic.php?f=2&t=64873

lol no not the standing issue again lol
ive written pages on this mate
and to be honest at the moment its confusing me as much as its confusing you
ill bring this up at my briefing on sunday
and ill get back to you

JONNY012697 - What do you think of this thread and what instructions have stewards been given lately about this ?
viewtopic.php?f=2&t=64873

lol no not the standing issue again lol
ive written pages on this mate
and to be honest at the moment its confusing me as much as its confusing you
ill bring this up at my briefing on sunday
and ill get back to you

Ok Jonny. I was actually hoping that you were gonna say you've been instructed to take a more lenient approach in these areas of Ninian. Please don't raise any issues in your briefing that may make the club take a sterner approach

by grab the bag off the youngster could be classed as theft
as he was not given permission by the owner to touch it.

so why didnt the stewards apprehend the steward in question,
or is alright for stewards to make there own rules an laws

by grab the bag off the youngster could be classed as theft
as he was not given permission by the owner to touch it.

so why didnt the stewards apprehend the steward in question,
or is alright for stewards to make there own rules an laws

And , why didn't other stewards apprehend the stewards who didn't apprehend the steward in question ..... etc.

Good point about permission though ..... Was it given ? Interesting

ok Berwyn ill make this real simple for you as you keep missing my point: Where have i touched you or your own without your permission
the only time im allowed to grab hold of supporters is if it is a direct risk to spectator safety
trying to find a club ball is not in that category
so threaten me with legal action all you want
but i know my job very well
and i think it will be hard to find a case against me

Wind ya neck in Jonny. I never said you did. I said IF you did. I also never said you are into picking on kids. But since you are here representing stewards then expect to take some flack on this issue.

ok Berwyn ill make this real simple for you as you keep missing my point: Where have i touched you or your own without your permission
the only time im allowed to grab hold of supporters is if it is a direct risk to spectator safety
trying to find a club ball is not in that category
so threaten me with legal action all you want
but i know my job very well
and i think it will be hard to find a case against me

Wind ya neck in Jonny. I never said you did. I said IF you did. I also never said you are into picking on kids. But since you are here representing stewards then expect to take some flack on this issue.

Yeah Berwyn's right. You have made yourself the outlet for steward-frustration on here. I have read your posts before and realise you're only doing a job but an incident like this is usually best steered clear of. A boy with what he thought was a great momento being taken away ain't too easy to defend , although I do realise your points which are that stewards act under club instruction.

surely the trust or supporters club should be making a issue
about the way this youngster was treated by this steward
or at least contacting the parents of the youngster,
to see if they want to make an official complaint

surely the trust or supporters club should be making a issue
about the way this youngster was treated by this steward
or at least contacting the parents of the youngster,
to see if they want to make an official complaint

So I've read recently , please correct me if I'm wrong , but the Trust don't give a f**k unless he's a Member of theirs.

surely the trust or supporters club should be making a issue
about the way this youngster was treated by this steward
or at least contacting the parents of the youngster,
to see if they want to make an official complaint

Or maybe they should call a meeting about it.

Not being funny but all this over a ball? If the club really cared that much about keeping balls they'd ask the players not to kick them into the crowd after matches? All this is the fault of that steward in my opinion, hopefully the club see sense and do something about it.

The steward in question sounds like he was way out of line, hope he gets sorted out. I wasn't far off catching the ball myself, glad I didn't now.

surely the trust or supporters club should be making a issue
about the way this youngster was treated by this steward
or at least contacting the parents of the youngster,
to see if they want to make an official complaint

Or maybe they should call a meeting about it.

That takes a week to organise and then 6 hrs debating it, the out come, we cant get involved.

surely the trust or supporters club should be making a issue
about the way this youngster was treated by this steward
or at least contacting the parents of the youngster,
to see if they want to make an official complaint

Or maybe they should call a meeting about it.

That takes a week to organise and then 6 hrs debating it, the out come, we cant get involved.

Good one. Funny , but sadly true