UPDATED VINCE ALM: “ No refund message on Season Tickets “

really cant believe the moans at all tbh..

but all this challenging in courts and talk of law...WTF...

The law is there to protect the consumer. You can't have a situation where a Vendor can 'sell' something that doesn't exist and have no way of challenging that. You might have no worries about throwing £300 away but many others will.

All the club has to do is say that if we are promoted to the PL and fans can't attend the stadium a credit would be given to the ST holder towards the cost of the 21/22 ST ticket rather than just saying there will be no refund.

no i havent got 300 quid THROW AWAY...thats not what i did yesterday... i suggest if anyone remotely thinks supporting our club might be THROWING money away...shouldnt go .shouldnt buy...and really does not support our club { im not talking about those that cant afford, or have health concerns, more the phrase and attitude }... the T&C s are there buy or dont buy.... FFS do you want a football club or not..? take a good look at Wigan , Bury or the host of other clubs that have hit bad times.... courts of law my arse .. whats wrong with people...
as for the STs, once again they are reasonably priced.. probably priced accordingly with the current crisis in mind..

It remains to be seen if you have thrown your money away. As stated above if the club are financially strapped and are close to bankruptcy and want donations then tell us that, I would donate.

There are thousands of fans losing their jobs all over the UK and they have to make difficult choices which will often mean putting their families first. If these people are asked to buy ST's then it should be on fair and equitable terms and conditions where they will get credits for any games in the PL which they are not allowed to attend.

If you have purchased a ST then well done. But taking a moral high ground standing and pointing fingers is not really the way to behave towards fans who may have a very worrying time at the moment and want to make value for money purchases rather than giving money on a vague promise.

He may be a bit harsh on fans slagging off club for what they are doing but your right people are prioritising what they can afford like you say and ccfc st is no different in that respect..... there may be various reasons why club have done this get income, know how many st holders for when fans can go to stadium so know what staff required to run outlets ect... at end day you have a choice may not like it but that's life and sure holiday companies ect ect are being affected by people cutting back on spending on what is a priority for them.. most fans renuing are doing it to help club and because they can afford to do it on basis of the T&C set out.

I purchased my 3 ST first thing yesterday because despite ALL these valid queries none of them will matter is the club isn't there because it's gone out of business. It's now been months since our club has received any income from ticket sales and it must be in need of money into the coffers.

There are so many things up in the air at the moment so it's difficult if not impossible for the club to cover all bases now. Things like when will the season start and the most important for me is will the stadium require a new safety certificate to hold matches with fans present? surely it will so right now maybe the club needs to establish the number of fans likely to attend. It did say it reserved the right to suspend ST sales without notice so maybe they already have a plan to make the CCS Covid safe. It would surprise me if they haven't and with the need for social distancing in my opinion it will involve some fans having to move seats. Would that be such a problem

If the stadium needs a new safety certificate will there be a need for "Trial" events and to that end there was a debate on Talkshite the other week where September maybe used for the early rounds of the Carabao Cup using these matches to trial reduced capacity games. If everything went OK then the EFL season could restart on the first Saturday of October which would provide more midweek dates for matches to allow the season to complete in May. The EFL are hoping capacity would be reduced to something like 30-50% of normal depending of course on how stadiums can be adapted.

I think we should give the club a break and let them get on with establishing what is possible within our stadium to get a safety certificate and wait until the EFL are in a position to present a plan to clubs on how the season will take place.

If clubs need a financual break then the players of each club can cough up. They are on 10,000 to 20,000 pw ffs.

If im missing live games then I want money off 2021/2022 season ticket.

Shove your laptop voucher ill watch it online.

Everyone should stop bending the knee to these greed industries. But hey,its all about opinions i guess.

Thanks Vince. It needs clarifying.

It seems clear to me but what do I know

Thought was clear enough too.
But suspect club will change to credit for following season if complaints are enough and vosififorous enough.. sure it's legal what they done because they've said thats the conditions for buying ST ... dont get refund from millennium centre unless they can re sell tickets bought (terms and conditions) when bought

The T&C's have to be fair.

City are selling a service which is live entertainment inside the stadium. If you choose not to take up the service (i.e. the ST holder chooses not to attend the event) then that is not the fault of the service provider. So your analogy with the Millennium Centre having to sell a ticket on before providing a refund is not really a relevant one.

A better one is a cancelled holiday or flight ticket where you get either a refund or voucher. In the case of ST holders there is a fair remedy to provide an alternative through live streaming on City TV if City remain in the Championship but the problem arises if we were promoted to the PL.

Basically they are saying tough luck we can't provide the 'service' and we have no remedy like a streaming voucher or refund. This is where City might be breaking the law because their T&C's might fall foul of EU Unfair Consumer Contract Terms Directive. Despite BREXIT this directive still applies as all EU law has been incorporated into British Law and ST holders would have a right to challenge the club's failure to provide the service or an alternative in the Courts.

Club are not selling st on basis of 23 home matches they are selling st on basis of games played at stadium that is quite clear in the statement. So they are not misleading anyone .... consumer law tends to be about someone selling something that does not come upto standards consumers can expect or is not what they advertised ... in ccfc case they are advertising st telling consumers what they are getting for their money so not misleading anyone.... how can you go to court saying club sold something that you knew about but dont agree with? At end day you either buy or dont thats consumer choice! As for EU law bit you are not in contract until you buy something a st in this case

I purchased my 3 ST first thing yesterday because despite ALL these valid queries none of them will matter is the club isn't there because it's gone out of business. It's now been months since our club has received any income from ticket sales and it must be in need of money into the coffers.

There are so many things up in the air at the moment so it's difficult if not impossible for the club to cover all bases now. Things like when will the season start and the most important for me is will the stadium require a new safety certificate to hold matches with fans present? surely it will so right now maybe the club needs to establish the number of fans likely to attend. It did say it reserved the right to suspend ST sales without notice so maybe they already have a plan to make the CCS Covid safe. It would surprise me if they haven't and with the need for social distancing in my opinion it will involve some fans having to move seats. Would that be such a problem

If the stadium needs a new safety certificate will there be a need for "Trial" events and to that end there was a debate on Talkshite the other week where September maybe used for the early rounds of the Carabao Cup using these matches to trial reduced capacity games. If everything went OK then the EFL season could restart on the first Saturday of October which would provide more midweek dates for matches to allow the season to complete in May. The EFL are hoping capacity would be reduced to something like 30-50% of normal depending of course on how stadiums can be adapted.

I think we should give the club a break and let them get on with establishing what is possible within our stadium to get a safety certificate and wait until the EFL are in a position to present a plan to clubs on how the season will take place.

I agree fully with the sentiment and if the club said we need £500 contributions to save the club from going bankrupt then I would make a donation.

However, we are talking about ST's and not everyone is in a position to throw £300+ away on a vague promise. There is an economic Tsunami on it's way and thousands of ST holders are going to lose their jobs. They will then have to chose between paying the mortgage or buy a ST so that the players (who are mainly millionaires) still get paid even though they wouldn't take pay cuts during the height of the pandemic.

The club could help if they tackled the anomaly where your season ticket could prove a white elephant if we were promoted to the PL with a credit for any missed games. As for seat numbers etc. fans would have to be understanding and accept that due to social distancing they can't be guaranteed their usual ones.

Tony my problem is when it comes to Cardiff City my heart ALWAYS wins over my head and my wife thinks I'm a right daft lad to buy ST's without really knowing what is going to happen. I'm lucky to be in the position to be able to buy my tickets but I totally respect that many are not and many more are likely to be sadly placed in a position where buying a ST will be a low priority.

As far as I'm concerned I've purchased a ticket for the matches where fans WILL be allowed into stadiums next season and I think the club has been clear about that. I know the club cannot say it will provide access codes to watch live streams because that comes under broadcasting rights and the EFL will need to agree and I accept that as well.

All this will catch up with the PFA, players and their agents and I agree well paid players only agreeing to defer wages for 3 months is a mistake as few of them will have jobs when the affects of this pandemic hits home. The gravy train of average players earning above average wages is coming to an end and not before time.

Apparently sold 3k st tickets which is more than last seasons equivalent day.... presume they mean opening day of st sales last season.

really cant believe the moans at all tbh..

but all this challenging in courts and talk of law...WTF...

The law is there to protect the consumer. You can't have a situation where a Vendor can 'sell' something that doesn't exist and have no way of challenging that. You might have no worries about throwing £300 away but many others will.

All the club has to do is say that if we are promoted to the PL and fans can't attend the stadium a credit would be given to the ST holder towards the cost of the 21/22 ST ticket rather than just saying there will be no refund.

no i havent got 300 quid THROW AWAY...thats not what i did yesterday... i suggest if anyone remotely thinks supporting our club might be THROWING money away...shouldnt go .shouldnt buy...and really does not support our club { im not talking about those that cant afford, or have health concerns, more the phrase and attitude }... the T&C s are there buy or dont buy.... FFS do you want a football club or not..? take a good look at Wigan , Bury or the host of other clubs that have hit bad times.... courts of law my arse .. whats wrong with people...
as for the STs, once again they are reasonably priced.. probably priced accordingly with the current crisis in mind..

It remains to be seen if you have thrown your money away. As stated above if the club are financially strapped and are close to bankruptcy and want donations then tell us that, I would donate.

There are thousands of fans losing their jobs all over the UK and they have to make difficult choices which will often mean putting their families first. If these people are asked to buy ST's then it should be on fair and equitable terms and conditions where they will get credits for any games in the PL which they are not allowed to attend.

If you have purchased a ST then well done. But taking a moral high ground standing and pointing fingers is not really the way to behave towards fans who may have a very worrying time at the moment and want to make value for money purchases rather than giving money on a vague promise.

its not about affordability. if you can not afford it do not buy....
and if your scared do not buy....
im being supportive /a supporter { the clue is in the word } of the club not to take the moral high ground its what ive always done and honestly thought that is how everyone is...i think youll find hundreds of thousands have renewed across the country none of whom did so to be morally superior..in fact .its the exact opposite....talk of suing your own club in court ffs....laws...legality... how can a fan even have this cross his/her mind .?
everyone knows the score support or dont support.... but what sort of thinking is buy and maybe sue.... terrible..

Excellent sales.

https://www.cardiffcityfc.co.uk/news/20 ... ur-support

We’d like to take this opportunity to thank you for your outstanding support and loyalty following the first day of 2020/21 Season Ticket sales (Wednesday).

The club sold close to 3,000 tickets on opening day, almost three times as many as on the equivalent day of sales 12 months prior.

really cant believe the moans at all tbh..

but all this challenging in courts and talk of law...WTF...

The law is there to protect the consumer. You can't have a situation where a Vendor can 'sell' something that doesn't exist and have no way of challenging that. You might have no worries about throwing £300 away but many others will.

All the club has to do is say that if we are promoted to the PL and fans can't attend the stadium a credit would be given to the ST holder towards the cost of the 21/22 ST ticket rather than just saying there will be no refund.

no i havent got 300 quid THROW AWAY...thats not what i did yesterday... i suggest if anyone remotely thinks supporting our club might be THROWING money away...shouldnt go .shouldnt buy...and really does not support our club { im not talking about those that cant afford, or have health concerns, more the phrase and attitude }... the T&C s are there buy or dont buy.... FFS do you want a football club or not..? take a good look at Wigan , Bury or the host of other clubs that have hit bad times.... courts of law my arse .. whats wrong with people...
as for the STs, once again they are reasonably priced.. probably priced accordingly with the current crisis in mind..

It remains to be seen if you have thrown your money away. As stated above if the club are financially strapped and are close to bankruptcy and want donations then tell us that, I would donate.

There are thousands of fans losing their jobs all over the UK and they have to make difficult choices which will often mean putting their families first. If these people are asked to buy ST's then it should be on fair and equitable terms and conditions where they will get credits for any games in the PL which they are not allowed to attend.

If you have purchased a ST then well done. But taking a moral high ground standing and pointing fingers is not really the way to behave towards fans who may have a very worrying time at the moment and want to make value for money purchases rather than giving money on a vague promise.

its not about affordability. if you can not afford it do not buy....
and if your scared do not buy....
im being supportive /a supporter { the clue is in the word } of the club not to take the moral high ground its what ive always done and honestly thought that is how everyone is...i think youll find hundreds of thousands have renewed across the country none of whom did so to be morally superior..in fact .its the exact opposite....talk of suing your own club in court ffs....laws...legality... how can a fan even have this cross his/her mind .?
everyone knows the score support or dont support.... but what sort of thinking is buy and maybe sue.... terrible..

Skid you cannot sue someone after you've bought ticket knowing the conditions connected to buying them in 1st place! Your right you either buy or you don't! Looking at it I think this is a business man's idea (tan) not a football mans idea but cant fault tan if this is case as he's more than did enough putting money in over this crisis.. as we have not made anyone redundant like other clubs

I agree with you TonyBlue.
The silly point here is that whilst watching a stream is in no way a substitute for watching in the ground and that club can't offer even that if they are promoted, if they are promoted their need for finance certainly eases and credit could surely be available.
I'm flabbergasted they are introducing such Ts and Cs and think it's grossly unfair.
If there are any selection processes in place to "ration" limited spaces at initial fixtures it seems as if those financially least effected by the pandemic will be the ones in attendance.
Sure Tan not immune to the financial tremors the world is suffering but an understanding of what any businesses customers, as that is how we are treated really, are going through is a good start and the club not managing that at all.

Due to Govt law Cardiff City are being told they can not sell tickets to an event that at this moment in time or in the future dates that fans won’t be able to attend is illegal, so they can not sell tickets saying no refunds at all etc and have been advised to say the following:


The Club commits to reviewing policy at regular junctures over the coming weeks and months. Should government or governing body policy alter the intentions laid out in this statement, the Club will consider alternatives including the option of issuing pro-rata credits against future sales as recently undertaken for the 2019/20 season.

Cardiff City Supporters' Trust have hit out at the club over a lack of consultation with fans ahead of announcing their season ticket sales options - the same day the Bluebirds revealed a bumper first day of sales.

The Trust released a statement where they accused Cardiff of adopting a "cavalier" approach to their season ticket sales announcement, and even branded the alleged lack of consultation as 'disrespectful'.

Yet while the supporters' group was airing aired its concerns, a huge number of Bluebirds fans flocked to the club's website to purchase their season tickets for next year.

The club opened its online portal to purchase tickets on Wednesday morning and within the first 24 hours almost 3,000 City fans had snapped them up for next season.

Cardiff had announced a price freeze for early birds who purchased their tickets within the first two weeks and a high volume of fans, three times more than the same time last season, took advantage of the offer.

The Bluebirds, of course. could be playing in the Premier League next year having made the play-offs with a win over Hull City on Wednesday night.

The Trust feel, however, there could have been better consultation given games next season could well be played behind closed doors.

Keith Morgan, Trust Chair, said in the statement: “We fully appreciate the need for the club to generate cash following a long period of very limited income caused by the Covid-19 pandemic. But we are very disappointed at the cavalier way the club has launched the new season ticket without any official discussions with supporter groups. Sadly, it smacks of a lack of respect for fans.

“If the club had talked to us we might have been able to resolve some of the genuine concerns raised by our members and other supporters about this offer."

The main gripe the Trust hold hold is that they would have liked the opportunity to voice their concerns over key issues such as not receiving refunds if matches are played behind closed doors and the monetary value that would incur if many families watch the matches on one stream in one household.

Another concern they have is how seating arrangements will look if reduced attendances owing to social distancing measures are still in place by the start of next season.

“There are so many questions that need answering," Mr Morgan added. "Why is the club not offering refunds if matches are played behind closed doors or if there are reduced attendance matches which supporters are unable to attend?

“The offer of streaming against no refund is not good enough and very poor value for supporters. The no refund offer would impact on families in particular, potentially costing them hundreds of pounds, if a number of games are behind closed doors.

“It is quite possible that full crowds may not return until 2021, yet the club is not offering refunds.

“There are also questions that need resolution including how the seating would work in the event of reduced attendances, about fans being allowed to sit together as normal and who exactly the opportunity to defer season tickets until 2021-22 applies to. Does it apply to only those who are shielding under government instructions or other supporters that feel vulnerable?”

Due to Govt law Cardiff City are being told they can not sell tickets to an event that at this moment in time or in the future dates that fans won’t be able to attend is illegal, so they can not sell tickets saying no refunds at all etc and have been advised to say the following:


The Club commits to reviewing policy at regular junctures over the coming weeks and months. Should government or governing body policy alter the intentions laid out in this statement, the Club will consider alternatives including the option of issuing pro-rata credits against future sales as recently undertaken for the 2019/20 season.

Due to Govt law Cardiff City are being told they can not sell tickets to an event that at this moment in time or in the future dates that fans won’t be able to attend is illegal, so they can not sell tickets saying no refunds at all etc and have been advised to say the following:


The Club commits to reviewing policy at regular junctures over the coming weeks and months. Should government or governing body policy alter the intentions laid out in this statement, the Club will consider alternatives including the option of issuing pro-rata credits against future sales as recently undertaken for the 2019/20 season.

Good!

Due to Govt law Cardiff City are being told they can not sell tickets to an event that at this moment in time or in the future dates that fans won’t be able to attend is illegal, so they can not sell tickets saying no refunds at all etc and have been advised to say the following:


The Club commits to reviewing policy at regular junctures over the coming weeks and months. Should government or governing body policy alter the intentions laid out in this statement, the Club will consider alternatives including the option of issuing pro-rata credits against future sales as recently undertaken for the 2019/20 season.

Good!

There we go, that was easier wasn't it. Now you'll get my £500. Charge me from my credit if i want to buy the stream, but i won't because watching on the internet isn't for me.

Sickening feeling to think club thought they could get away with these rip off tactics. Its not being loyal to bend the knee to these greedy bas..... so willingly.

How little this club must think of us then?

I will renew now though after this policy change of direction.

In England Radio 5 reporting this morning that stadium capacity in September will be a maximum of 30%, with 1 meter spacing. You will though be able to sit as a family of up to 4 people.
Every other row occupied with 1 meter spacing all around you.

Cardiff City vs Fulham and Swansea City vs Brentford play-off matches only on Sky Sports as club online streams turned off

Sky is the only place fans can watch the remaining games of the 2019/20 EFL season

By Ian Mitchelmore

Friday 24th July 2020


Sky Sports have the exclusive rights to show all five Championship play-off matches live on its platform.

Swansea City take on Brentford in the semi-finals while Cardiff City battle it out with Fulham over two legs.

But with fans still unable to attend fixtures owing to the coronavirus pandemic, their only option to watch the remainder of the 2019/20 campaign is by tuning in on Sky.

The broadcast giants will show all four semi-final ties while they will also have full coverage of the final at Wembley on August 4.

iFollow or equivalent streaming packages purchased by season ticket holders only included regular season games and not play-off fixtures.

As a result of Sky's deal, none of the play-off games will be shown live on SwansTV or CardiffCityTV.

Sky customers will be able to watch all of the play-off matches as normal, although for those without Sky subscriptions, your best one-off option is to buy a NOW TV pass.

A day pass costs £9.99 and offers access to all 11 Sky Sports channels.

Alternatively, monthly passes are available from £33.99.

The cheapest option, the Sky Sports Mobile Month Pass, is priced at £5.99.

If you've never used NOW TV before, you can access their Passes through iOS, Android, Chromecast, Windows, Mac, select LG and Samsung Smart TV's, PlayStation 4, Xbox One and various streaming devices like Apple TV and Roku TV.

You can also check out the various end-of-season package deals available on Sky at http://www.sky.com/shop/deals

The full play-off fixture dates and kick-off times are available below.

First legs

Swansea vs Brentford - Sunday, July 26, 6.30pm

Cardiff vs Fulham - Monday, July 27, 7.45pm

Second legs

Brentford vs Swansea - Wednesday, July 29, 7.45pm

Fulham vs Cardiff - Thursday, July 30, 7.45pm

Championship play-off final

Winner semi-final A vs Winner semi-final B - Tuesday August 4, 7.45pm at Wembley Stadium

VINCE ALM:


For those wanting to change seats you will need to email the club giving the following information.

Please email your details (including your current seat number) to
seatmove@cardiffcityfc.co.uk . A member of the Ticket Office team will be in touch to help facilitate your
request, following the completion of the renewal window.

My advice I would purchase your original seats first then email the club Link below to the clubs FAQs

Fans are replying to VINCE ALM



Karl Mudd:

You have stated that fans will get a city cash refund (or equivalent) for games forced behind closed doors, yet there is nothing on the website I can find?

Is this official or something you are aware will be happening soon? This is the major sticking point for me and I am sure many others. I want to buy a ticket but not under the current advertised conditions.


No reply from Vince

After a long walk this afternoon I weighed up the pro's and con and thought fcuk it, lets do it...But, christ the site is hard work....

Mehmet and Ken, there is a lot of faith in you guys to do the right thing,lets not let us down.Many still haven't recovered from the golden ticket fiasco.


Can't honestly see me in my seat all season, but live in hope

In England Radio 5 reporting this morning that stadium capacity in September will be a maximum of 30%, with 1 meter spacing. You will though be able to sit as a family of up to 4 people.
Every other row occupied with 1 meter spacing all around you.

I don't see how this will work though, say you are in a row with other fans socially distancing,then one needs to go to the toilet during the game, they will have to walk straight past you much closer than 1 meter

The club has not changed its policy on this and it clearly states that no refunds are available for matches ticket holders are not allowed to attend.

Vince, or anyone else, please what happened to the club being told it couldnt make those terms?

Apologies if this has started on another thread but I can't find anything and I'm really surprised it's gone so quiet.

From what I can see other championship clubs (and PL clubs though I get their percentage income which is ticket revenue is much smaller) are taking the opposite approach and saying please renew as you'll get a refund whilst there are stadium restrictions.

In England Radio 5 reporting this morning that stadium capacity in September will be a maximum of 30%, with 1 meter spacing. You will though be able to sit as a family of up to 4 people.
Every other row occupied with 1 meter spacing all around you.

I don't see how this will work though, say you are in a row with other fans socially distancing,then one needs to go to the toilet during the game, they will have to walk straight past you much closer than 1 meter

I didn't know social distancing had changed in Wales thought its still 2mtrs? Passing someone is ok it happens all the time on pavement... shops ... in fact everywhere... so why should it be different at football?

Season ticket sales have dried up at CCFC

Season ticket sales have dried up at CCFC

Hardly surprising annis even if club said give refund for games behind closed doors still wont sell any as like you've said be lucky to see many fans in before xmas... and with drakefords stance on subject cannot be optimistic as to when can see games...

Season ticket sales have dried up at CCFC

Hardly surprising annis even if club said give refund for games behind closed doors still wont sell any as like you've said be lucky to see many fans in before xmas... and with drakefords stance on subject cannot be optimistic as to when can see games...

I agree Allan,

I think I was to hasty in renewing my two once again as I only can get back for about 11 home games normally and about 6 away since living in Spain, now even less or any matches at all.

Season ticket sales have dried up at CCFC

Hardly surprising annis even if club said give refund for games behind closed doors still wont sell any as like you've said be lucky to see many fans in before xmas... and with drakefords stance on subject cannot be optimistic as to when can see games...

I agree Allan,

I think I was to hasty in renewing my two once again as I only can get back for about 11 home games normally and about 6 away since living in Spain, now even less or any matches at all.

My problem was I've got two of best seats in stadium so did not want to lose them! Even though I can afford cost beginning to wonder if it is worth it? Like said dont miss going and will miss most midweek games anyway.. and lucky got international pass for city TV as well.. not sure going to one game in 3 is worth the effort getting there from home.

In England Radio 5 reporting this morning that stadium capacity in September will be a maximum of 30%, with 1 meter spacing. You will though be able to sit as a family of up to 4 people.
Every other row occupied with 1 meter spacing all around you.

I don't see how this will work though, say you are in a row with other fans socially distancing,then one needs to go to the toilet during the game, they will have to walk straight past you much closer than 1 meter

I didn't know social distancing had changed in Wales thought its still 2mtrs? Passing someone is ok it happens all the time on pavement... shops ... in fact everywhere... so why should it be different at football?

Correct. Really don't know why schools, shops, etc., are being charged with developing one way systems when the guidance if that any exposure within 2 metres would have to be for at least 15 mins before it significantly increased the risk.

It's easy to socially distance in the arena and toilets on that basis with reduced capacity. The only thing they may have to do is stop people hanging about in the concourses, bars, food outlets and approach to the stadium.

Why is it suddenly more risky to walk past somebody at a football ground than working past somebody in Primark