Fair play to Alan Whitley our Chief Executive

if you've applied for a written refund on your season tickets before 3rd July you'll get a refund minus a £20 admin fee

Anyone who applies after that will have to rely on the season ticket being resold.


I have nothing but respect for our Chief executive, I have now been to the 3 meetings involving the stripping of our badge and colour and Alan Whitley has spoken for hours on end and tried to answer every question put to him and been totally understanding to every City fan.

I will be there next season, not happy, but I will still be there watching Cardiff City.







From our club.

As you are aware, following the announcement of the changes to be implemented for the commencement of the 2012/13 season, we have been in dialogue with a number of season ticket holders who have requested a refund on their season tickets.We have been genuine in our desire not to see any Cardiff City fans lost to the club as a result of this process, but understand that for some, the change of colour is one which they cannot support under any circumstances. Whilst we have endeavoured to engage and explain the decisions in the wider context of the Club as a whole, we reluctantly accept that for some this remains the case.

The club has tried to ensure that sufficient time has been taken so that nobody makes a decision which they will subsequently regret. It is important that decisions are not taken in the heat of the moment, instead only being made after due reflection and in full understanding, both of the reasons for the changes and of the consequences of no longer being a Cardiff City season ticket holder.We always work hard as a Club to operate as a customer focused and customer friendly organisation and wherever possible will try to accommodate our supporters' reasonable requests and wishes.

Whilst as a Club we are under no legal obligation to do so, to that end we have agreed:

1.We will offer a full refund, minus a £20 admin fee to those season ticket holders who have so requested in writing, and been received by the Club, before the close of business on 3rdJuly 2012.

2. For anybody requesting a refund in writing after 3rd July 2012, we will only be able to do so if we are successfully able to resell such season ticket before the season start (and without obligation or promise).

Annis I trust him because he is a Cardiff fan
I wonder how many people will actually go ahead and cancel.

I wrote saying after the meeting I would NOT require a refund and received the following response from Alan whitely

Dear Daniel

Thank you for your note-we are delighted that you will not be requesting a refund.

Whilst it was not the easiest meeting given the depth of feeling, if we have managed to turn only a few fans it still makes it a very useful forum.

I look forward to seeing you next year in what hopefully will be an exciting time for this football club.

Regards

Alan

Have to respect the man.

I wrote saying after the meeting I would NOT require a refund and received the following response from Alan whitely

Dear Daniel

Thank you for your note-we are delighted that you will not be requesting a refund.

Whilst it was not the easiest meeting given the depth of feeling, if we have managed to turn only a few fans it still makes it a very useful forum.

I look forward to seeing you next year in what hopefully will be an exciting time for this football club.

Regards

Alan

Have to respect the man.

Thing is, a lot of fans seem to want to blame him, which I guess is human nature. Huge respect to the man.

Huge amount of respect for him, he has the club in his best intrests

Good to see the club are at least doing the decent thing and refunding fans who want it.

Still not letting us cancel our premier seats, going to talk to them again tomorrow

I dont blame him, his hands are tied, but I have no confidence in him or Borley.

Not charismatic in the slightest.

Respect to the guy.....

....but how on earth are we going to manage without those 100 supporters that have had refunds?

#bye

Respect to the guy.....

....but how on earth are we going to manage without those 100 supporters that have had refunds?

#bye

i'm pretty sure most of them aren't going because they think the club are going to miss them, more because they're just really gutted by this rebranding, have lost passion, and just don't want to support the club whilst its wearing red :s

just because the re-branding isnt an issue for you, there's plenty of people who it is an issue for so just grow up and understand that some people have been really hurt by all of this!

Respect to the guy.....

....but how on earth are we going to manage without those 100 supporters that have had refunds?

#bye

i'm pretty sure most of them aren't going because they think the club are going to miss them, more because they're just really gutted by this rebranding, have lost passion, and just don't want to support the club whilst its wearing red :s

just because the re-branding isnt an issue for you, there's plenty of people who it is an issue for so just grow up and understand that some people have been really hurt by all of this!

Spot on Scott.

Respect to the guy.....

....but how on earth are we going to manage without those 100 supporters that have had refunds?

#bye

i'm pretty sure most of them aren't going because they think the club are going to miss them, more because they're just really gutted by this rebranding, have lost passion, and just don't want to support the club whilst its wearing red :s

just because the re-branding isnt an issue for you, there's plenty of people who it is an issue for so just grow up and understand that some people have been really hurt by all of this!

The guys a elitist plank full of his own self importance mate. Just ignore him.

I dont see the point on turning your back on the City, OK I dont know of anyone that is happy with the rebranding but at the end of the day they are still City

Respect to the guy.....

....but how on earth are we going to manage without those 100 supporters that have had refunds?

#bye

i'm pretty sure most of them aren't going because they think the club are going to miss them, more because they're just really gutted by this rebranding, have lost passion, and just don't want to support the club whilst its wearing red :s

just because the re-branding isnt an issue for you, there's plenty of people who it is an issue for so just grow up and understand that some people have been really hurt by all of this!

The guys a elitist plank full of his own self importance mate. Just ignore him.

Nice to see you back with us Polo.

The very fact that there was so much was made of the rebranding yet only 100 "fans" have had a refund goes to show that not so many still feel the same which is why one demonstration was called off due to lack of numbers and any to be attempted in the future will go exactly the same way. I didn't think they asked for a refund because they thought the club would miss them, but I think any fan that feels so strongly os better staying away from games.

I think it is only fair to offer refunds to those who want them. When the season tickets were sold there was no hint that the Blue shirt or badge would disappear.

For some the colours and badge are fundermental so any change has to be seen in the same context as a change in terms and conditions.

He a great bloke, ive emailed him a few times and he always replys

Cardiff City have agreed to refund the season ticket money of fans angered by the decision to change of the club’s home colours.

A number of disgruntled supporters had demanded their money back following the controversial move by the Bluebirds’ Malaysian backers to make the team wear red instead of the traditional blue shirts

The club held a meeting with fans about the issue recently.

And, despite no legal requirement to do so, Cardiff have agreed to refund those who had applied in writing before Tuesday.

They will get a full refund minus a £20 administration charge.

WalesOnline understands around 70 supporters will see their money returned.

Fans who had not contacted the club by Tuesday will only get a refund if their season ticket goes on to be resold.

Supporters must inform the club of their decision and if another supporters buys the ticket then the money will be refunded to the original holder.

In an email to fans, informing them of the decision, the club said that when it came to issuing refunds it had been – ‘helped and encouraged by the influx of new season ticket holders that we have also seen in that period.’

http://www.walesonline.co.uk/footballna ... -31327014/

I know someone who has promised to donate the refund to the NSPCC so why dont people keep their snidey comments to themselves.

I have respect for those no longer want to support the club as it is today just wish some would stop going on about it over and over.

I know someone who has promised to donate the refund to the NSPCC so why dont people keep their snidey comments to themselves.

I agree, there is no need for fans to belittle them,as they could say we have sold out or sold our souls.

The fact is, I am fuming/not happy about our identity being stripped of us, but I still support Cardiff City, it is hurting me big time, but I will be there supporting Cardiff City next season.

Support Cardiff for 50 years or 10 years, anyone that gets a refund on they're ticket based on an admittedly bold rebrand is one fan worth losing. Don't give me the 'I've been through thick and thin with Cardiff' talk, if you had, you'd know it was never about the team so much then (cos we were shite!), more about representing with the lads. Now we have what we've not had since the 60's potentially on threshold in a few years. Move on and don't come back WHEN we reach unfamiliar heights.

The Club should be given a good deal of credit for this. Legally speaking, I'm not sure that those who wanted refunds were on strong grounds. The season ticket was to watch Cardiff City Football Club irrespective of what colour shirts they were playing in and that position has not changed.

Legally therefore the club could well have dug it's heels in and refused any refunds but they've not done that.

Undoubtedly the men at the top would have had to sanction this policy.

Some credit for TG and VT then in allowing this refund?

I won't hold my breath.

The Club should be given a good deal of credit for this. Legally speaking, I'm not sure that those who wanted refunds were on strong grounds. The season ticket was to watch Cardiff City Football Club irrespective of what colour shirts they were playing in and that position has not changed.

Legally therefore the club could well have dug it's heels in and refused any refunds but they've not done that.

Undoubtedly the men at the top would have had to sanction this policy.

Some credit for TG and VT then in allowing this refund?

I won't hold my breath.

I would think the very minimal amount actually wanting refunds meant it was just easier to lose them.

Its call your bluff time.

Its call your bluff time.

I'd be surprised if its more than 20

I know someone who has promised to donate the refund to the NSPCC so why dont people keep their snidey comments to themselves.

I agree, there is no need for fans to belittle them,as they could say we have sold out or sold our souls.

The fact is, I am fuming/not happy about our identity being stripped of us, but I still support Cardiff City, it is hurting me big time, but I will be there supporting Cardiff City next season.

Same for me Annis but I have thought about having a refund because it hurts like mad .The only problem for me is I HAVE watched em come out in blue for over 30 years and I dont think I will have the same feeling about my beloved bluebirds and if that is the case i will not renew the following year.I cant wait to find out but my gut feeling is I wont like it but I will give it every chance.

To those people mocking the fans for having a refund-maybe you are not as passionate as these sets of fans have you thought of that.To be honest I think Tan is a cock of a man to do what he has done is a disgrace.

Not happy at all about this. So much so that I am not sure when I will watch them play again. I'm certainly not planning on watching the first game of the season or the game after that. However I will go to a game when I am ready. It might be my last game and that is what scares me.

Respect to Alan Whitley.

Not going to against anyone but im sticking by this 'Nothing should stop you from supporting the club you love, nothing at all'.

Respect to Alan Whitley.

Not going to against anyone but im sticking by this 'Nothing should stop you from supporting the club you love, nothing at all'.

Thats up to you mate but if someone feels strongly about the rebranding and doesnt want to go to games anymore then you should respect there opinion and understand it a bit more.Some of us are so gutted things dont feel the same anymore.