Hi guys, hope somebody may be able to help, I sold a gift card on 14th February via Ebay, the buyer paid via paypal and I sent the item 2nd class signed for last Friday afternoon.
Buyer is continuously contacting me to advise its not turned up, tracking # says it was posted from my local post office on 16th February and is progressing through our delivery network however a few days before that I sent another parcel same method that was delivered within 3 working days and signed for.
Where do I go from here as I don't want to have to refund this buyer and it then turns up, apparently it could be in a local sorting office where they have attempted to deliver it and not been able to, BUT the Royal Mail site won't tell you that.
Any help would be a blessing